Schreiner University Support Policy
updated March 30, 2001

The Technology Department shall maintain a list of supported and non-supported information technology resources (computer hardware and software). This list will be reviewed periodically. Suggestions for additions and deletions from the lists should be submitted to the Director of Technology Support. All acquisition of hardware and software, including purchases, shareware, freeware, and other software and program downloads, must be coordinated through the Technology Department to assure compatibility with other software and hardware.

Full Support
Items designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). The Technology Team will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. Help, hardware repair, and training services for these products will be available through the Technology Department.

Limited Support
Items designated for limited support are generally used by a limited number of departments. Examples include discipline specific programs and specific department needs. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors’ support services. It is unlikely that assistance, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use and sufficient resources exist within the Technology Department to provide the range of services described above.

No Support
For items that are not on the full or limited support list, the Tech Team will attempt to answer questions if time permits, and will suggest alternative sources of expertise if they are known. No help, repair, or training services will be available for these products through the Technology Department.